R.S.M.C. Services on behalf of our client is hiring a IT Analyst II
Pay rate:  $45.00/hr

Summary

The Epic Systems Analyst serves as a liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service and Epic application support in assigned Epic module. They provide onsite go-live support, upgrade support, and ongoing application support and optimization.

• Monday - Friday 8 hour days
• Shift timings 8:00 AM - 5:00 PM

Roles & Responsibilities

POSITION SUMMARY

• Develop, test, implement, support, and maintain Epic assigned applications, solutions and business processes to meet operational and technical requirements. Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Translate business requirements into functional specifications and manages changes to specifications. Prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users. Adhere to organization standards for system configuration and change control. Develop strong relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation. Serves as a liaison between business operations and providers, internal information technology, system users and Epic, working within the defined project objectives for issue and problem resolution. Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Resourcefulness – Securing and deploying resources effectively and efficiently
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

Preferred Qualifications
Minimum Qualifications

Education/Skills

• Ability to present complex data in meaningful method, ie., charges, graphs
• Ability to adjust to and implement change
• Problem Solving skills
• Multitasking skills
• Work as a team member
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Excellent customer service skills
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
• Strong organizational skills in managing multiple priorities

• 3+ years of experience
• Solves moderate incidents without direction
• Develops new functionality for requests with little direction

• Associates or Bachelor’s Degree, preferred
• Application certification in assigned module, preferred
• Required to obtain certification/proficiency from vendor within 6 months of hire if hired without certification/proficiency
• LVN, RN or other clinical License may be required for clinical application teams

1. Non-Epic IM application work – 1 year = 50%
2. Operational work congruent with module to be supported – 1 year = 25%

• Epic Clin Doc Analyst (certified or proficient) who previously worked as an analyst at another facility for the past 2 years. Prior to his analyst role, he worked as an RN in acute care for 2 years. a. Years of experience: 2.5
•  IM associate has supported a non-Epic application for the past 4 years. Prior to moving to IM, she worked in Bed Planning for 2 years. a. Years of experience: 2.5

Required Skills

Work Authorization

•  US Citizen
•  Green Card

Certifications & Clearance Requirements

• Not Required

Benefits

•  Dental
•  Eye Care
•  Medical