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IT Analyst II

Irving, TX

R.S.M.C. Services on behalf of our client is hiring a IT Analyst II
Pay rate:  $45.00/hr


The Epic Systems Analyst serves as a liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service and Epic application support in assigned Epic module. They provide onsite go-live support, upgrade support, and ongoing application support and optimization.

  • Monday - Friday 8 hour days
  • Shift timings 8:00 AM - 5:00 PM

Roles & Responsibilities


In addition, they work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages. The EPIC Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
  • Develop, test, implement, support, and maintain Epic assigned applications, solutions and business processes to meet operational and technical requirements. Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Translate business requirements into functional specifications and manages changes to specifications. Prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users. Adhere to organization standards for system configuration and change control. Develop strong relationships with end user communities, customers and business partners
  • Facilitate communication with stakeholders from initial requirements to final implementation. Serves as a liaison between business operations and providers, internal information technology, system users and Epic, working within the defined project objectives for issue and problem resolution. Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
  • Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
  • Resourcefulness – Securing and deploying resources effectively and efficiently
  • Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
  • Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

Preferred Qualifications
Minimum Qualifications


  • Ability to present complex data in meaningful method, ie., charges, graphs
  • Ability to adjust to and implement change
  • Problem Solving skills
  • Multitasking skills
  • Work as a team member
  • Proficient in Microsoft applications including Word, Excel, and PowerPoint
  • Excellent customer service skills
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
  • Strong organizational skills in managing multiple priorities
Level II (must meet all criteria)
Certified or proficient in one or more Epic modules [required]
  • 3+ years of experience
  • Solves moderate incidents without direction
  • Develops new functionality for requests with little direction
Licenses, Registrations, or Certifications
  • Associates or Bachelor’s Degree, preferred
  • Application certification in assigned module, preferred
  • Required to obtain certification/proficiency from vendor within 6 months of hire if hired without certification/proficiency
  • LVN, RN or other clinical License may be required for clinical application teams
To determine “Years of Experience”:
Epic application work - 1 year = 100%
  1. Non-Epic IM application work – 1 year = 50%
  2. Operational work congruent with module to be supported – 1 year = 25%
  • Epic Clin Doc Analyst (certified or proficient) who previously worked as an analyst at another facility for the past 2 years. Prior to his analyst role, he worked as an RN in acute care for 2 years. a. Years of experience: 2.5
  •  IM associate has supported a non-Epic application for the past 4 years. Prior to moving to IM, she worked in Bed Planning for 2 years. a. Years of experience: 2.5

Required Skills

Work Authorization

  •  US Citizen
  •  Green Card

Certifications & Clearance Requirements

  • Not Required


  •  Dental
  •  Eye Care
  •  Medical

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