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Project Manager- Customer Experience

Folsom, NJ

RSMC on behalf of our client

We are currently in need of  Project Manager- Customer Experience
Pay rate:  $70.00 - 75.00/hr


  • Will support activities across multiple CX projects.
  • Prior experience managing projects in the Customer Experience/Customer Support/Billing space is required.

    Roles & Responsibilities

  • Be the liaison between business and vendor teams in regards to the Finance related systems implementation
  • Experience in successfully implementing Finance related systems and integrations
  • Advanced knowledge and experience with SDLC methodologies
  • Responsible for clearing requirements with our stakeholders, and coordinating with implementation teams
  • Accountable for the successful delivery of all project phases, releases, and project components for the Finance projects
  • Responsible for overall quality, engagement, and adherence to the schedule
  • Predict risk factors and eliminate risks for the successful completion of the project
  • Keep all stakeholders up to date on all stages on weekly basis
  • Self-motivated and capable of completing intricate tasks with a high degree of accuracy
  • Process oriented and able to multi-task, and keep up in a fast-paced environment
  • A strategic thinker who embraces challenges and who has superior planning and organizational skills
  • A team player with interest in helping others within the company, while working under tight deadlines
  • Able to maintain confidentiality of privileged information and demonstrate good written and verbal communication skills

      Preferred Qualifications

      Minimum Qualifications

4 year Bachelor's degree in Business, Computer Science, or related field
PMI/PMP certification preferred
  • Experience with and knowledge of Enterprise Business Systems
  • Knowledge of Windows-based hardware and software applications required
  • MS Office Suite, Visio, MS Project, Gantt Charts or other project management tools
  • Excellent communication and analytical skills required
  • Excellent client relations and customer services skills required
  • SDLC (Software Development Life Cycle) best practices
  • PMO (Project Management Office) best practices

       Required Skills

       Work Authorization

  •  US Citizen
  •  Green Card

       Certifications & Clearance Requirements

             Not Required


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